Dear CEO – We have spent decades hiring for what people know
The agentic era rewards how fast they can forget. Your most expensive hires may be your biggest barrier to ROI. Fortune reporting and ServiceNow data reveal a gap between AI ambition and reality. Only 9% of companies have moved...
Dear CEO – The Delegation Dilemma – Why AI Expansion Multiplies Mistakes
Most AI growth efforts are just rapid ways to repeat mistakes. Technical capability is a distraction from operational control. For an executive, the primary risk is systemic. A human error is a contained event. While an error in...
Dear CEO – If you are still manually checking AI outputs for accuracy, you haven’t built an operation
You have just hired a digital intern who lies. Many leaders think they are winning because their agents are churning out content and data. But they are actually drowning as they move from doing the work to managing the work. I...
Dear CEO – Efficiency is a race to the bottom if you automate judgment
Your pursuit of operational excellence is a mechanism for brand destruction. The moat is management. Leaders often mistake automation for scalability. Automating the things that define your brand doesn't scale an...
Dear CEO – The “Leadership Evolution” Approach
What gets a leader to the leadership table is not always what keeps them at the transformation table. In my work with executive teams, I have observed a recurring hurdle: the technical literacy gap. As the complexity of data and...
Dear CEO – Frontier Model Developer intent is a greater risk to your AI strategy than error rates
We are moving from chatbots to autonomous agents, shifting from asking AI for help to letting AI do the work. The stakes change. The trap is set, the lights go out, and your digital brain fails. The risk is real. AI is moving...
Dear CEO – Chatbots lie. Agents act. One is a nuisance; the other is a liability.
We are moving from asking AI what it thinks to letting AI do what it does. Microsoft is consolidating Copilot into a single platform. Satya Nadella says trust is the primary hurdle as AI moves from answering prompts to...
Big Tech’s Warped Perception
Big Tech leaders at the Global Risk Institute event in Toronto this week focused on frontier AI model costs being their cheapest ever while also dismissing the cost competitiveness of building internal enterprise Gen AI...
Dear CEO – Your Most Critical Data is Rotting
Your real competitive advantage is hidden in the messy friction of how work happens. You believe you are ready for AI because your CRM and ERP systems are clean. You have spent years perfecting your master data. But 80 to 90...